DATA PROTECTION
Privacy and cookies policy
Our commitments regarding the protection of your personal data.
So that you can browse our site with peace of mind, we, Bikini'z Shop, as data controller, explain to you how we collect, process and use your personal data, to bring you new services on a daily basis while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data that you entrust to us on all of our communication channels.
We take all necessary measures to:
provide you with clear and transparent information on how your personal data will be collected and processed;
put in place all the technical and organizational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
keep your personal data only for the time necessary for the purposes of the processing or the determined service;
offer you at any time the possibility of accessing and modifying your personal data that we process directly via your personal spaces on our various sites.
To achieve these objectives, we implement the appropriate technical and organizational measures to ensure that the processing complies with the applicable law on the protection of personal data.
When do we collect your personal data?
Your personal data may be collected when:
you create an account on our websites or mobile applications;
you visit our websites which may use cookies;
you put products in your shopping cart;
you buy our products online;
you subscribe to our newsletter or alerts;
you join our loyalty program;
you request a return;
you contact customer service by any means of communication made available to you such as e-mail, instant messaging, etc.;
you participate in a promotional game;
you write a comment or an opinion on an article;
you share a review with a friend by sending an e-mail from an article file;
you share a review via Facebook, Google +, Twitter, Delicious, Instagram, Snapchat or Pinterest from an item card;
you complete an information entry form, questionnaires on our websites or mobile applications;
What personal information do we collect?
We collect the information that you provide to us as part of our commercial relationship, in particular:
when you create a customer or prospect account and join a loyalty program;
when managing your orders, returns, complaints;
during your exchanges with our customer service;
when you participate in a promotional game.
The information whose collection is strictly necessary to provide you with a service is marked with an asterisk and generally concerns your surname, first name, postal address, e-mail address, landline or mobile telephone number, date of birth.
We also collect personal information when you purchase our products or when you use our services. In particular, we collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices and your customer or prospect experience on our online services.
In accordance with the regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of identifying a natural person, personal data concerning health or personal data concerning the sex life or sexual orientation of a natural person.
These particular categories of personal data are never collected or processed by Bikini'z Shop.
How do we use your data?
We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
Management of our obligations to our customers
Management of orders, deliveries and returns
As part of the performance of our obligations to our customers, we collect and use your personal information to manage our commercial relationship, in particular to manage your purchases and orders, to deliver your products, to take charge of your possible returns and to offer you our services and promotional offers that may be of interest to you. This information helps us to improve your online shopping experience, as referred to below.
Communication with you
We collect and store your personal information to communicate with you about your orders, invoices or customer service complaints.
Improving your customer experience
We analyze your personal information to improve your customer experience. Unless you object, these analyzes allow us to offer you innovative products or additional or promotional offers or to display advertisements that respond, as far as possible, to your consumption habits and your centers of interest.
Legal or regulatory requirement
We may be required to disclose your personal data in the event of legitimate requests by public authorities, in particular to meet national security, anti-fraud or law enforcement requirements.
Prevention and fight against fraud
The data collected is also used in the context of the prevention and fight against fraud, particularly with regard to bank cards. Bikini'z Shop reserves the right to verify the personal data provided by the customer when placing the order and to adopt all measures deemed necessary to verify that the person whose account bank is debited is the one who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence.
In the absence of a positive response from the customer, Bikini'z Shop reserves the right to cancel the order placed by the customer.
Debt collection
When the full amount of money due is not paid by the customer, it becomes an unpaid amount. For this purpose, we may be required to communicate your personal data to our debt collection service provider.
Other cases
In all other cases, you will be notified of the treatments that Bikini'z Shop plans to do.
Who are the recipients of your personal data?
We ensure that only authorized persons within Bikini'z Shop can access your personal data when this access is necessary for the execution of our commercial relationship.
Where are your personal data stored?
The data is stored in compliance with French legislation and European regulations.
We may share with other companies personal data necessary for the implementation of the services that you have contracted or subscribed to (examples: home delivery, collection point). Operations with a service provider receiving your data are the subject of a contract in order to ensure the protection of your data and the respect of your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
The data retention periods comply with the recommendations of the CNIL and/or legal obligations:
Data from your customer account
Behavioral data
Segmentation: 5 years from the end of the relationship with the customer. The period starts from either the last order, or the last connection to the customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a hypertext link an email sent by Bikini'z Shop, or the placing of products in the basket without the purchase being made, or finally a positive response to an email asking if the customer wishes to continue to receive commercial prospecting at the expiry of the five-year period. At the end of this period, the customer's data will be anonymized.
Identity documents communicated as part of the exercise of the rights of interrogation, access, rectification and opposition: 1 year from the date of receipt by Bikini'z Shop.
Bank data (RIB/IBAN): 10 years from the end of the commercial relationship with the customer.
Cookies: 24 months for Google Analytics and Facebook cookies and 13 months for all other cookies, from their deposit on the user's terminal.
Purchase data: 5 years from the end of the relationship with the customer.
Prospect data: 5 years from the end of the relationship with the prospect. The period begins from either the last connection to the prospect account, or the last call to customer service, or the sending of an email to customer service, or a click on a hypertext link in an email sent by Bikini'z Shop, or the placing of products in the basket without the purchase being made, or finally a positive response to an email asking if the prospect wishes to continue to receive commercial prospecting at the end of the period of five year. At the end of this period, the data of the customer or prospect will be anonymized.
At the end of these periods, we can proceed to the archiving of the data, in particular to meet the deadlines of legal and fiscal prescriptions and those of legal actions.
Cookie management
On the occasion of the consultation of our website, we may be required, if you accept it, to deposit cookies on your computer, thanks to your navigation software. Cookies allow us during their period of validity or registration, to identify your computer during your next visits. Bikini'z Shop partners or service providers, or third-party companies, may also place cookies on your computer. Some cookies are essential for browsing our site, in particular for the proper execution of the ordering process, their deletion may cause difficulties. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
You will find below the information relating to the cookies likely to be placed on your computer when you visit the pages of the Bikini'z Shop site, as well as the means allowing you to delete/refuse the registration of these cookies on your computer.
Facebook: Ad Server, Ad Targeting, Analytics/Measurement, Content Personalization, Optimization (Agree Status: http://www.facebook.com/about /privacy)
Google Analytics: Analytics/Measurement (Agree status: no opt-out procedure)
Vimeo (video player)
Thanks to the settings of your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the recording of cookies on your computer. You can configure your navigation software according to your wishes, so that cookies are accepted and saved on your computer or, on the contrary, so that they are refused.
You can configure your navigation software in such a way:
That acceptance or refusal is offered to you punctually, before a cookie is likely to be registered;
To systematically refuse the registration of cookies on your computer.
Warning: Any configuration that you can undertake on your navigation software concerning the acceptance or refusal of cookies will be likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. If you choose to refuse the recording of cookies in your computer or if you delete those which are recorded there, we decline any responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and that you have refused or deleted.
How to exercise your choices, depending on the browser you use?
The configuration of each software is different. It is generally described in the help menu of your navigation software. We therefore invite you to take note. You will thus be able to know how to modify your wishes in terms of cookies.
For Internet Explorer
for Safari
for Chrome
For Firefox
For Opera
Web beacons
Bikini'z Shop uses web beacons on certain pages of the Site which allow the number of visitors to the page to be counted. These web beacons may be used with some of our business partners, in particular to measure and improve the effectiveness of certain advertisements. The information collected via these web beacons is anonymous and makes it possible to know the frequentation of certain pages of the Site, in order to better assist the users of the Site.
Social media plug-ins
The site uses social network plugins such as Facebook, Twitter (hereinafter “Social Networks”). For example, if the user is connected to Facebook when browsing the Site, Facebook can directly link his visit to his Facebook user account even if the user has not used the share button. If the user interacts via the plugins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted and stored on a Facebook server. They will be published on the user's Facebook account.
Bikini'z Shop does not manage the data collected by Social Networks via the buttons. The user must read the policy relating to the protection of personal data published by the Social Networks concerned, in order to know the methods of processing and use of the data collected by the latter as well as the possibilities of settings which he available to protect their privacy. If the user does not want the Social Network to link the information collected through Bikini'z Shop to his Social Network user account, he must disconnect from the Social Network before consulting the site.
How to exercise your rights?
In order to allow you to control our use of your personal data, you have the following rights:
right to object to our processing of your personal data;
right to access your personal data that we process;
right to rectify them;
right to erasure;
right to the portability of your data;
right to restriction of processing;
right to define directives relating to the storage, erasure and communication of your personal data after your death.
You can exercise your rights:
by email (using the form "Contact us "), accompanied by a copy of any identity document
by mail accompanied by a copy of any identity document by writing to:
Bikini’z Shop
44 Rue Victor Hugo - 1st floor
97200 Fort-de-France
Martinique
If you would like clarification on the content of these rights, please contact us at the above addresses.
We provide you with our responses to your requests as soon as possible and in any event within of one month from the receipt of your requests.
Our data security measures
Our security and confidentiality commitments
Respecting your right to the protection, security and confidentiality of your data is our priority.
Bikini'z Shop sets up organizational and technical security measures adapted to the degree of sensitivity of personal data to protect them against any malicious intrusion, any loss, alteration or disclosure to unauthorized third parties.
During the development, design, selection and use of our services which are based on the processing of personal data, Bikini'z Shop takes into account the right to the protection of personal data from their conception.
As such, for example, we carry out the pseudonymization or anonymization, depending on the case, of personal data as soon as this is possible or necessary.
All personal data being confidential, access to them is limited to employees of Bikini'z Shop or service providers acting on behalf of Bikini'z Shop, who need it in the context of the execution of their assignments. All persons having access to your data are bound by a duty of confidentiality and expose themselves to disciplinary measures and/or other sanctions if they do not respect these obligations.
Operations with third-party recipients are the subject of a contract in order to ensure the protection of your personal data and the respect of your rights.
We are totally committed to effective protection of the personal data that you entrust to us. In this permanent concern for security and protection, we encourage you to exercise caution to prevent any unauthorized access to your personal data and to protect your terminals (computer, smartphone, tablet) against any unwanted or even malicious access by a strong password, which it is recommended to change regularly. If you share a terminal, we recommend that you log out after each use.
Glossary
"Anonymization" is defined as "the result of the processing of personal data in order to irreversibly prevent any identification"_cc781905-5cde-3194-bb3b- 136bad5cf58d_;
"Collect" means the act of collecting personal data. This collection can be carried out, in particular, using questionnaires or online forms;
"Consent", your consent means any expression of will, free, specific, informed and unequivocal by which you accept, by a declaration or by a clear positive act, that personal data concerning you be the subject of 'a treatment ;
“Personal data” ou “personal data” means any information relating to an identified or identifiable natural person; which can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to its physical identity , physiological, genetic, psychic, economic, cultural or social;
“Rights protecting your personal data” : refers to all the fundamental rights as described in European regulations, relating to:
the right to information;
the right of access;
the right to rectification;
the right to erasure or right to be forgotten;
the right to portability;
opposition rights;
the right to restriction of processing;
the right to define directives relating to the storage, erasure and communication of his personal data after his death.
“Limitation of processing” means the marking of stored personal data with a view to limiting their future processing;
“Minimization” associated with that of “data” refers to a limitation on the collection or use of information;
“Data sharing” means the result of the pooling of customer or prospect databases from several partners;
“Profiling” means “any form of automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict elements concerning the performance at work, the economic situation, the health, the personal preferences, the interests, the reliability, the behavior, the location or the movements of this natural person "_cc781905-5cde- 3194-bb3b-136bad5cf58d_;
"Products or services" means all products and services including technology (sites, applications and associated services) offered or to be offered by Bikini'z Shop_cc781905-5cde-3194- bb3b-136bad5cf58d_;
“Commercial prospecting” means the search for customers, the fact that it is commercial means that it is relative to trade, that it relates to it;
“Pseudonymisation” means any technical and organizational security measure which consists of replacing an identifier in order to guarantee that personal data is not attributed to an identified or identifiable natural person.
"Commercial relationship" includes all relationships between Bikini'z Shop and its customers such as, for example, when purchasing products or services, use of after-sales service, your participation in online games, the return of your products, your complaints, your participation in satisfaction surveys or as part of your loyalty program;
“Data controller” is the person or organization which, alone or jointly, determines the purposes and methods of processing your personal data;
“Behavioral segmentation” allows, from information on observed behaviors, to establish the socio-economic profile, even psychological, of a person, in order to classify it in a segment;
“Online services” means the digital services offered by Bikini'z Shop such as website, applications, associated services or mobile services;
“Subcontractor” is the person who processes personal data on behalf of the person, structure or body responsible for processing;
“Personal behavior monitoring”, sometimes referred to as “profile deduction”, refers to techniques for evaluating behavioral aspects of a natural person in relation to their use of the Internet.
“Third Party” refers to anyone other than Bikini'z Shop and yourself;
"Processing of personal data" means any operation or group of operations applied to your data, regardless of the online service medium in question and the process used.
Numéro de téléphone : +596 596.68.96.69. (coût d'un appel local non surtaxé) Du mardi au vendredi de 10h00_cc781905 -5cde-3194-bb3b-136bad5cf58d_at 5:00 p.m.
Email address : contact@bikinizshop.com